Get in touch

Questions, feedback, billing queries, or anything else — we aim to reply within one business day.

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For general questions, account help, or billing support.

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Billing & subscriptions

To cancel or change your subscription, go to your Account page. For payment disputes or refund requests, email us and include your order reference.

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Velvet Mind sessions

For questions about your Velvet Mind session or transcript, email us with your session date and the companion you spoke with.

Velvet Mind is a supportive companion, not a clinical service. In crisis? Call Samaritans free on 116 123.

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